We sincerely apologize for your order issue and the frustration it has caused. Customer service is a top priority - we will refund your order, and we will be sending you a complimentary XL mask to see if it's a better fit. Our Dublin, Ohio office number is (614) 408-9939.
We appreciate you contacting us to resolve this matter. We had unknown email technical difficulties that have now been resolved. We will contact you directly ASAP, and we will absolutely make this right. Thank you.